Privacy Policy
Effective date: October 31, 2026 · Last updated: October 31, 2026
This Privacy Policy explains how QuestWise LLC ("QuestWise," "we," "us" or "our"), a Texas limited liability company, collects, uses, shares and protects information when you use our websites (including questwise.ai, savant.app, fluentliving.ai and nicelysaid.ai) and our apps, including Savant, Fluent Living and NicelySaid (together, the "Services"). QuestWise LLC is the developer of these apps and is responsible for your information.
If you have questions, contact us at support [at] questwise [dot] ai.
1. Information we collect
Information you give us
- Account information: your email address, name or display name, and sign-in credentials (or a sign-in token if you use a third-party sign-in such as Google or Apple).
- Learning content you create: flashcards, notes, folders, lessons, schedules, written answers and any files you upload, such as images, video, audio and text.
- Voice recordings: if you use speaking features, the audio you record and the text transcribed from it.
- Personalization details: information you choose to share so we can tailor practice to you, such as your goals, profession or industry, interests, daily activities, and (in Fluent Living) your character casting preferences. We ask you to describe people in your life by role, not by real name.
- Communications: messages you send us, such as support requests and feedback.
Information collected automatically
- Learning activity: your answers, response times, review history, progress and scores, which our scheduling depends on.
- Usage and diagnostics: features used, session times, crash reports and performance data.
- Device information: device type, operating system, app version, language, time zone and IP address.
- Notification tokens: an identifier that lets us send reminders and messages to your device if you allow notifications.
- Cookies and similar technologies: on our websites and web apps, we use essential cookies to keep you signed in and remember preferences. We do not use advertising cookies.
Information from others
- Sign-in providers: if you sign in with Google or Apple, we receive your name and email address as permitted by your settings.
- App stores and payment processors: if you subscribe, we receive confirmation of your purchase and subscription status. We do not receive or store your full payment card number.
2. App-specific details
| App | What's specific to it |
|---|---|
| Savant | Stores the folders, resources, multimedia flashcards ("Prompts"), lessons ("Flows") and review schedules you create, including media you upload. Uses push notifications to remind you when a scheduled review is due. |
| Fluent Living | Processes your text messages, voice notes and calls with AI characters, short descriptions or photos of your day that you choose to share, and casting preferences. Casting preferences are used only to write your characters; they never appear in notifications. Fluent Living is intended for adults 18 and older. |
| NicelySaid | Processes your typed and spoken answers, role-play conversations, profile details about your work or aspirations (used to write practice scenarios), mission check-ins and assessment results. |
3. How we use information
- To create and manage your account and provide the Services.
- To personalize your learning: generate practice scenarios, choose what to review and when, and adapt to your level.
- To evaluate your answers and give feedback.
- To send reminders, scheduled reviews and in-app messages you've asked for.
- To process subscriptions and purchases.
- To provide support and respond to your requests.
- To keep the Services secure, prevent fraud and abuse, and fix problems.
- To understand how the Services are used and improve them, using aggregated or de-identified information where possible.
- To comply with legal obligations and enforce our Terms of Service.
We do not sell your personal information, share it for cross-context behavioral advertising, or use it to show you third-party ads.
4. AI processing
Several features rely on artificial intelligence provided by third-party AI companies, including generating practice scenarios and character conversations, grading answers, converting text to speech, transcribing your voice, and creating images. To provide these features, the relevant content (for example, your answer, a voice recording, or the profile details needed for a scenario) is sent to the AI provider for processing.
- We use AI providers' business or developer services, whose terms do not permit them to use your content to train their models.
- We send only the information a feature needs.
- AI output can be wrong. We design our grading to credit you when the AI is uncertain, and you can appeal a grade you disagree with.
- We do not use AI to make decisions about you that have legal or similarly significant effects.
5. How we share information
We share personal information only as described here:
- Service providers that process data on our behalf and under our instructions, including:
- cloud hosting, database and file storage providers;
- AI model providers (for example, Anthropic and OpenAI) and speech providers for text-to-speech and transcription;
- Google Firebase, for push notifications and app diagnostics;
- email delivery providers, for sign-in links and account messages;
- payment processors and app stores (Google Play, Apple App Store and, for web purchases, our payment processor).
- Legal and safety: when required by law or legal process, or when we believe in good faith it is necessary to protect the rights, property or safety of our users, the public or QuestWise.
- Business transfers: if QuestWise is involved in a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction, subject to this policy.
- With your consent or at your direction.
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
6. Device permissions
Our apps ask for device permissions only when a feature needs them, and you can change them in your device settings at any time:
- Microphone: to record voice answers, voice notes and calls. Audio is recorded only while you're actively using a speaking feature.
- Camera and photos/media: to attach images or video to your learning content or share a photo of your day.
- Notifications: to deliver review reminders and messages from your characters. Quiet hours you set are respected.
Our apps do not collect your precise location, contacts or call logs.
7. Retention and deletion
We keep your information for as long as your account is active or as needed to provide the Services. When you delete content, or your account, we delete the associated personal information from our active systems promptly and from backups within 30 days, except where we must keep certain records (such as purchase records) to meet legal, tax or accounting obligations, or for limited security purposes. Full details and instructions are on our account deletion page.
8. Security
We use reasonable administrative, technical and physical safeguards to protect your information, including encryption in transit (HTTPS/TLS), encryption at rest offered by our hosting providers, access controls that limit each account to its own data, and limiting staff access to what is needed. No system is perfectly secure; if we learn of a breach affecting your information, we will notify you as required by law.
9. Your choices and rights
Wherever you live, you can:
- Access the personal information we hold about you and get a copy.
- Correct inaccurate information.
- Delete your information or your account.
- Turn off notifications or revoke device permissions.
- Opt out of non-essential emails using the unsubscribe link.
Depending on where you live (for example, Texas, California and other U.S. states, the European Economic Area, the United Kingdom or Canada), you may have additional rights, such as the right to data portability, to object to or restrict certain processing, to withdraw consent, and to appeal our decision on your request. We will not discriminate against you for exercising your rights.
To make a request, email support [at] questwise [dot] ai. We may need to verify your identity. We respond within the time required by law (generally 30 to 45 days). If we deny your request, you may appeal by replying to our decision; if you are not satisfied, you may contact your state attorney general or local data protection authority.
Legal bases (EEA/UK users): we process information to perform our contract with you, for our legitimate interests in operating and improving the Services securely, with your consent (for example, microphone access and optional personalization), and to comply with legal obligations.
10. Children
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Fluent Living is limited to users 18 and older. If you believe a child has given us personal information, contact support [at] questwise [dot] ai and we will delete it.
11. International users
QuestWise is based in the United States, and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards, such as standard contractual clauses, for international transfers.
12. Changes to this policy
We may update this policy from time to time. We'll post the new version here with a new "Last updated" date, and if the changes are material we'll notify you in the app or by email before they take effect.
13. Contact us
QuestWise LLC
Texas, United States
Email: support [at] questwise [dot] ai
Website: www.questwise.ai